GOT A QUESTION? WE'VE GOT YOU COVERED.
At Massuro, we believe that shopping for fashion should be simple, seamless and stress-free.
That’s why we’ve answered your most common questions below. From orders and shipping to returns and sizing.
Still need help? Our support team is always happy to assist you! Your satisfaction is our top priority.
DELIVERY
How long does delivery take?
We process orders within 1–2 business days, and delivery usually takes 3–10 business days, depending on your location.
Do you offer free delivery?
Yes, enjoy free standard delivery on all orders.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a Tracking number via email to follow your parcel in real time on our page.
What if my package is delayed or lost?
If your order doesn’t arrive within the expected timeframe, contact info@bymassuro.com and our team will investigate and resolve it promptly.
QUALITY
What materials do you use?
Our pieces are crafted from high-quality, carefully selected fabrics that combine comfort, durability and timeless elegance. We only work with the best materials so you get the very best.
Are your products tested for quality?
Yes, every garment undergoes strict quality control to ensure perfect stitching, fit and finish before reaching you.
How can I be sure my item will look like the photos?
We use true-to-life photography to represent each product as accurately as possible, so you can shop with full confidence. Product color can differ slightly due to lighting.
CARE
How should I wash my Massuro items?
Always refer to the care label on each piece. Most of our garments are machine washable at 30°C for easy maintenance.
Can I tumble dry my clothes?
We recommend air drying whenever possible to preserve fabric quality and shape.
How do I keep knitwear looking its best?
Fold your knits instead of hanging them and store in a cool, dry place. Use a fabric shaver to gently remove any pilling.
Are your fabrics wrinkle-resistant?
Many of our fabrics are naturally crease-resistant, designed for women who love effortless elegance without constant ironing.
RETURNS
What if my order doesn’t fit or I change my mind?
No worries — we offer 14-day hassle-free returns. Simply ensure the item is unworn, with tags attached and you can contact info@bymassuro.com for your return instructions.